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In a competitive market, the way you show up for customers matters. Claim our place as the undeniable market leader and learn:
Verbal and Non-Verbal Communication Techniques
How to Identify Customer Archetypes
Navigate Tough Customer Conversations
Module 1 November 15, 9am-12pm PT
Module 2 - November 29, 9am-12pm PT
Polygon
The Polygon team engaged Talk Shop to train their team how to deliver an exceptional customer experience. They wanted their team to represent the Polygon brand and they needed a team of outside experts to teach both the hard and soft skills required and to put students through real-life practice scenarios.
Our Approach:
We broke out training into three key pillars, and trained the Polygon team on verbal and non-verbal communication techniques, how to identify customer archetypes and navigate tough customer conversations. Our training took place over two engaging in-person sessions and the team walked away feeling confident they could handle every customer interaction in a way that positively represented the company brand.
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